IT Software QA Analyst | Harbor Freight Tools | Calabasas, CA | October 2021 – Present

• Helped identify deficiencies in business requirements, designs, and testing documentation to ensure completeness and reliable testability.

• Drove meetings to discuss and assist with any of the projects that the Retail QA Team was currently on, to better coordinate with the other technical teams and satisfy their testing lifecycle.

• Led the complete automation of existing manual test cases using the Ranorex software automation tool while managing and incorporating any ad hoc updates.

• Helped manage and create test cases to ensure that each update that was made to the application was tested and corrected if needed.

• Coordinated daily with the Business Analysts assigned to the application that was being updated to ensure that testing, fixes, and requirements were handled accordingly.

• Assisted with the implementation of the QA Test Management tool “PractiTest” to better manage the metrics of the Retail QA team.

IT Business Systems Analyst | Regal Medical Group | Northridge, CA | October 2019 – October 2021

• Facilitated design sessions with various departments and technical resources to ensure that a solution was created to meet the needs of the business.

• Conducted IT systems analysis by utilizing Microsoft SQL 2016 for reporting and documentation to help develop business project solutions for users both in-house and externally.

• Defined and documented requirements of the business to assist in the development of software specifications which included flow charts, report mock-ups, business rules specifications and in-depth technical documents.

• Co-led “REA Special Access” project which would help grant “Special” access a new hire would receive and increased the rate of access granted by 30 percent.

Coordinated with the Outpatient Case Management department to implement a “Case Notes” module within Access Express to better track the interventions and productivity of the quality of work that was being done.

IT Desktop and Application Support | Mandarich Law Group | Chatsworth, CA | April 2019 – September 2021

• Provided end-user support to employees in various offices through phone, email, and remote desktop software.

• Configured and troubleshooted domain networks, DNS, Active Directory, and server related peripherals.

• Queried out data for action reports using SQL from the JST database to complete paralegal requests.

• Helped with IT security audit to ensure that the company was adhering to the Information Security Policy.

Education

California State University Northridge | Graduated: May 2019

• Bachelor of Science in Computer Information Technology

• Minor in Geographic Information Science